On-line client profile form
 

1. There are three keys to managing any emergency: don't panic, protect yourself from injury, and prepare in advance.
   
   When faced with an injured or severely ill pet, it is important that you spend a moment to assess the situation. Determine if the pet needs to be moved immediately. Decide if there is a danger of further injury to the pet or to first aid givers. For example, great care must be used before assisting a pet injured on a busy roadway. It may be safest to call for help so that traffic can be diverted before anyone provides first aid. You must insure that you won't be injured yourself – either by the surroundings or by the injured animal. Prepare in advance by knowing the location and numbers of emergency animal care facilities. These guidelines should help.
    
2. Behavior Knowledge. Understanding how to approach an injured pet safely is critical. Animals may respond to fear and pain instinctively, even if they know you well. You cannot assume that your own pet won't bite you, because pain or fear may provoke even a docile animal to aggression. Preventing a bite to yourself or other assistants must be your first goal.
   
   Towels can be used to cover the pet’s head to help “blind him” and make him feel safer while you transport him. Hand made muzzles are also very helpful in deterring bites.
    
3. Veterinary Telephone Number and Address. Keep the name and phone number of your family veterinarian and local veterinary emergency facility handy. This simple guideline can help save the life of your pet. Most veterinarians are open during normal business hours – 8 am to 5 pm. Determine how your veterinarian handles emergency calls. Some have emergency pagers, and in larger metropolitan cities, many contribute to or use an emergency facility for after-hour emergency calls. Calling first can often answer simple questions or prevent a trip in the wrong direction. Even in situations that are not apparently life-threatening, your questions or concerns may be best considered by a professional who can advise you whether or not to come in.
    
4. Name and Telephone Number of a Friend. If possible, have a friend assist you, especially if your pet needs to be hospitalized. In the car, it is best to have one person keep the pet calm or settled while the other drives to the emergency clinic or veterinary hospital.